SHIPPING POLICY

A Legal Disclaimer

Shipping deadlines All orders receive same-day shipping Monday to Friday, when placed before 11am UK time. Orders placed after 11am are shipped the next day. Orders placed after 11am on Fridays, will be shipped the following Monday. No orders are shipped on UK Bank Holidays.

Shipping Policy - the basics

We deliver to

The United Kingdom, including England, Scotland, Wales, and Northern Ireland; all 27 countries of the European Union, plus Switzerland.

Tracking Your Order

Once your items have shipped, you'll receive an order confirmation email with a tracking number. If you cannot find it, please check your spam folder.

Click for Royal Mail tracking, or download the Royal Mail app
Click for FedEx tracking, or download the FedEx app.

Customs Inspection

Please check the rules about importing our products into your country before purchasing. We cannot be held responsible should your customs authorities refuse clearance or confiscate your shipment.

Addressing

Please ensure you provide a complete and accurate address for shipment, including the postal code. We cannot be held responsible for incomplete or inaccurate addresses.

QUESTIONS AND CONTACT INFORMATION

If you would like to ask any questions regarding our shipping policy, pleace contact us by email, at info@shamanscave.co.uk